Live chat

Connect your customer with live chat widget

Multiple features enable you to better communicate with your customers.

Messages translation

We use API interfaces from different providers such as Google, Microfost and AWS to support chat translation for more than 30 languages.

Hi Thomas! Thank you for visiting our website! My name is Icey and I am here to help you.
Translation
Hallo Thomas! Vielen Dank für Ihren Besuch auf unserer Website! Mein Name ist Icey und ich bin hier, um Ihnen zu helfen.
Hello! This is Icey. Don’t be afraid to ask any questions. I love them!
Translation
>こんにちは!これはアイスイシーです。質問をすることを恐れないでください。彼らが大好きです!
Hello! This is Icey. How can I help you today?
Translation
你好!这是 Icey。我今天能帮你什么?

Transfer conversation

Not familiar with a field of professional knowledge is OK, operators can use the transfer feature to transfer a conversation to familiar with the relevant personnel.

Chat phrases

Respond to visitors effectively and quickly, saving conversation time.

Greeting
Apologizing
Transfer
On Hold
Goodbye
Feedback
Hello! This is {Operator Name}. How can I help you today?
Welcome back, {Visitor Name}! What can I do for you today?
Hi {Visitor Name}! Thank you for visiting our website! My name is {Operator Name} and I am here to help you.
Hello! This is {Operator Name}. Don’t be afraid to ask any questions. I love them!
Hey {Visitor Name}, happy to see you back here! How can I assist you today?

Widget component

Various components on the live chat widget which are disabled by default, you can enable them according to your needs.

Logo & Title

Add your company logo and title to the widget's header to enhance your business brand, increase customer trust.

Greeting

Greeting can be used to display website announcements, promotions, links to related pages, etc.

User form

collect information about the visitor via a user form, if the feature is disabled, the visitor can directly send a message to start a conversation.

Chatting feedback

Learn more about the visitor experience and improve service quality, operators can be evaluated based on this indicator.

Offline message

Set your custom offline message to be displayed on the widget when live chat is unavailable.

Statistics and analysis

Provide daily, monthly, and annual statistical analysis of conversations to help make decisions about your service adjustments.

Operators
Conversations
14
Rows
212
Duration
2 h
Rates
Conversations
18
Rows
242
Duration
3 h
Rates
Conversations
8
Rows
126
Duration
1 h
Rates
Clients
Zone
OS
Browser
Device

A few step to let it works